Managing Public Disputes: A Practical Guide For Professionals In Government, Business And Citizen'S Groups

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For more than a decade, Managing Public Disputes has been the first choice, hands-on guide for managers, offering useful instructions for handling a wide range of large and small public controversies from the national to the community level. It includes:

  • Ten proven principles for managing conflict
  • A comprehensive framework with step-by-step procedures for creating productive outcomes
  • Seven illustrative case examples
  • Detailed advice on effective methods for collecting information, conducting interviews, and analyzing a conflict situation
  • Suggestions for handling special problems such as reluctant participants, keeping people at the negotiation table, and handling situations where emotions are running high
  • Eight tasks targeted for designing an overall strategy for managing public disputes
  • Publish Date: 2001-07-31
  • Binding: Paperback
  • Author: Susan L. Carpenter W. J. D. Kennedy

Attention: For textbook, access codes and supplements are not guaranteed with used items.

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